Linder COVID-19 Update

Dear Customers,

First and foremost, I hope you, your families and co-workers are staying healthy and safe during this horrific global crisis we are experiencing.

Linder is committed to supporting our customers and employees especially through difficult times like now and forthcoming.  All of us are dealing with this tumultuous and fast evolving situation.  Linder’s priority has always been the safety of our employees, their families, our customers, and local communities.  Realizing the vulnerability of COVID-19, we are taking immediate action in all areas of human interaction.

In a focused effort to limit the spread of COVID-19, we have made some changes in our operations, while maintaining the unmatched quality of parts, service, and equipment sales our customers are accustomed to. These adjustments will follow guidelines set forth by the CDC, EEOC, and other public health agencies to ensure the safety of everyone.

We are ready to serve you safely.

Our staff is available via phone or email to provide parts, service, rentals, and sales support. Detailed options for each are provided below.

Parts Orders 

By phone, email, or online

• Call or email our Parts department at your nearest Linder branch. Click here for a listing of all branches.
• Order parts online at MyKomatsu
  • Parts specials are available and will be posted on our website and communicated through emails.

Parts Department Visits 

• If you need to come into our Parts Department, we will ensure the 6-foot rule will always be followed.
• All surfaces will be sanitized before and after your visit.
• New clean pens are for your use and taking upon completion.
• Clean/sanitized restrooms will be available for use if needed.

Parts Deliveries 

We have rolled out Linder’s Curbside Parts Delivery on all parts orders through MyKomatsu or phoned-in orders.

• Just call ahead or upon arrival when ready to pick up and a Linder team member will load your order into your vehicle for you.
• We can also ship the parts to you.

Service Requests

Our technicians are available to complete repairs and maintenance on your equipment, both in our shops and in the field.

•  Call or email the location nearest you. We will schedule service and provide updates on any work in progress. At the bottom of this letter is the designated service contact for each location.

Equipment Arrangements 

Once we have scheduled service, we will call you to arrange the safest way of completing the service and avoiding unnecessary contact.

Wiping Down Equipment 

We are taking additional precautions and wiping down areas where contact was made, like controls, door handles, and steering wheels, both before and after servicing your equipment.

Rental Requests

Our rental staff is ready to provide the equipment you need to complete your jobs.

• · Call or email the location nearest you. We will provide equipment availability.

Equipment Arrangements 

Once we have scheduled the equipment rental, we will call you to arrange the safest way of accessing the equipment to avoid unnecessary contact.

The same wipe-down process outlined above will be performed on all rental units. 

Product Support Representatives 

Our PSR’s will continue to follow the guidelines set forth by the policies of our customers and business partners. PSR’s are instructed to attain permission before any office, shop or field visits are conducted. They are available to deliver parts to your designated location, inspect machines, provide repair estimates, assist in scheduling of repairs and provide information with no or limited face-to-face interaction. Your PSR wants to strongly support your needs while still being diligent to adhere to safety guidelines set forth by our Public Health Agencies.  Call your nearest location or assigned PSR for a free equipment evaluation and inspection. A free service provided to maintain your fleet for safety and performance.

Sales Inquiries  

Our sales representatives are ready to help you find the best equipment for your jobs.

• Call or email the location nearest you. We will provide equipment recommendations and details on delivery time for both new and used options. At the bottom of this email is the designated sales rep for each location.

Paperless Invoicing 

We understand that handling paper is a concern for many customers and business partners. We offer an e-invoicing option to minimize the use and handling of paper. To enroll in e-invoicing, simply send an email to credit@linder.com with the following information:

• BP Number
• Company Name
• Contact Name
• Contact Phone Number
• E-mail address for electronic invoicing

If you have any questions or concerns, please email us at info@linder.com or contact the Region Manager for your nearest location. We will continue to communicate any changes in our operations and do everything possible to help you keep your equipment operating at its best.

Thank you for helping us to minimize the possibility of spreading this virus. We will do whatever we can to help you with your business. Stay safe and productive!

Thank you,

John Coughlin

President & CEO